Customer Service : FAQ's

Frequently Asked Questions - MOTIF Modern Living


Products
- How accurate are the colors of the products I see online?
- Are your products always in stock?
- Does your furniture require assembly?
- How are the dimensions determined?

Shipping & Delivery
- How do I determine my shipping or delivery charge?
- How will my order be delivered?
- What do I do if an item arrives damaged?
- Do you ship to Canada/Mexico?
- Do you offer expedited shipping?

Payment / Returns
- What is your return policy?
- When will I be charged for items that are on back order?


How accurate are the colors of the products I see online?
We understand that when purchasing furniture over the Internet it is very important for the colors to be represented accurately. We go to great lengths to make sure that the images you see on the website accurately represent our products. We have a professional photographer shoot each of our items, and when available, utilize images provided by the manufacturers as well. Because the colors generated by computer monitors vary greatly, we cannot guarantee that you are seeing the product the same exact way that others do. If you are unsure about an item's color, please give us a call at 1.877.MOTIF.11.

Are your products always in stock?
Many of the products we carry are housed in our Kyle, TX distribution center, however there are occasions when we may run out of a particular item. We continuously reorder our stocking merchandise from our suppliers, so it is likely that if something is not available it has already been reordered and is on its way to us. Lead times will vary by product. If any item on your MOTIF online order is not in stock at the time of order placement, you will be contacted by email or by phone so that we may discuss split shipment options. To determine availability prior to placing your order, please call us at 1.877.MOTIF.11.

Does your furniture require assembly?
Many of the items that we sell come completely assembled from the manufacturer. Items with a "Fully Assembled" notation may still require very basic installation of drawer pulls or knobs, legs or floor protectors, or the placement of glass tops and shelves. Items with a "Minor Assembly Required" notation will require a slightly more involved assembly process, while items displaying "Assembly Required" will typcially arrive flat packed and/or require complete assembly.

How are the dimensions determined?
All dimensions represent the overall Width, Depth, Height or Diameter of each item. All dimensions have been rounded to the nearest inch. We'd be happy to measure an item for you if you're looking for a specific dimension not shown - just give us a call at 1.877.MOTIF.11.

How do I determine my shipping or delivery charge?
To calculate shipping charges, simply add items into a shopping cart. Your current shopping cart will immediately display the total price with shipping and handling charges. If your delivery address is within the state of Texas, sales tax will be added during checkout. If you are near a MOTIF store location, your order may be delivered by our local delivery service for a lesser charge. Please see our Shipping & Delivery page to determine if you are within our local area.

How will my order be delivered?
Small items will be shipped by UPS ground service. Larger items will be shipped via a freight carrier unless your delivery address is near a MOTIF store location, in which case it might be delivered by our local service. Please see our Shipping & Delivery page to see if you are within our local delivery area.

What do I do if an item arrives damaged?
In the unlikely event that damage is discovered during your delivery, please notify the driver and make a note of the damage on his/her paperwork. If the package is being delivered by UPS, please accept the shipment and then call MOTIF at 1.877.668.4311 so that we may further assist you. If your package is being delivered by a freight carrier please try to determine if the damage is minor, in which case the shipment should be received. If the item appears so damaged that it would not be usable and replacement parts would likely not be sufficient, please refuse the shipment and call MOTIF at 1.877.668.4311 so that we may assist you further.

Do you ship to Canada/Mexico?
Unfortunately, due to the costs associated with International delivery, we may only ship our products within the United States at this time. We hope to offer International shipping in the future, so please check back with us again soon. We can, however, ship to a freight forwarder of your choice within the U.S.

Do you offer expedited shipping?
Although ground service is calculated on our website, we'd be happy to get you a quote for an expedited delivery method. Please call us at 1.877.MOTIF.11 to obtain a quote. Ground delivery timeframes typically range from 3 to 7 business days. Please keep in mind that 2 Day Air and Overnight delivery options very often cost 4-10 times the price quoted for ground service. Freight shipments must be driven across country and therefore are not eligible for expedited delivery.

What is your return policy?
Regular priced merchandise may be returned within 10 business days of receipt. Sale items are Final Sale - No returns or exchanges will be accepted (except in the case of shipping damage). Please see our Return Policy page for complete details.

When will I be charged for items that are on back order?
If any item is not in stock at the time of order placement, we will contact you by phone or email to discuss split shipment options. Your credit card will only be charged for those items that are in stock and shipping right away. We do NOT charge your credit card for back ordered items until they are available and ready to be shipped.